Dear Dog Friend,
When you submit information about yourself to us from one of our web pages, you can rest assured that
We will use the information only as we need it in order to serve you - and for the exact purposes we told you about on the web page where you submitted the information;
We will never sell your information or give it away or trade it to any other parties, except when forced by law; even in that case, we will do everything humanly possible to notify you ahead of time;
To the best of our judgment, we will never send you mail that is irrelevant to the purpose of your giving us your private information; this particularly goes for our follow-up on the purchases you have made with us;
We always include a simple one-mouse-click opt-out option in all e-mails sent from our automatic mail server; this includes all subscriptions to newsletters, and all follow-up on purchases;
All e-mails that are sent through an automatic server will further include our full contact information, including mailing address (as required by law in the USA), phone number, and e-mail address, so you can contact us at any time;
Any response to any of our automated e-mails will be directly forwarded to a live person who can take action on your requests; if your reply includes a copy of the e-mail you respond you, you greatly help us take care of your concerns;
All our newsletters require double-registration, ensuring that only live people with an active e-mail account can subscribe;
If we ever send out non-solicited information to a larger group of people, we send only one e-mail on the specific topic, for instance an invitation for given event; there is no follow-up on such mailings, but the usual one-mouse-click opt-out option is always included.
We take SPAM accusations very seriously, as we consider SPAM being a criminal offense that contributes to making legitimate communication on the Internet more cumbersome and unreasonably expensive. If you have issues in this regard that you believe we should take action on, please contact us (see contact info below).
K9joy Customer Support
P.S. If your concern is related to mail you do not receive from us as expected, please check out the common reasons for that here.